Cancellation Policy

Please note our different cancellation conditions:

Single Reservations

If you have reserved by telephone, through our website or by e-mail, the following conditions apply.

Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night's room rate.

Group Reservations

  • More than 21 days before your arrival
    Free Cancellation
  • 20 to 10 days before your arrival
    No-show fee equal to 50% of your first night's room rate
  • 9 to 2 days before your arrival
    No-show fee equal to 80% of your first night's room rate
  • Less than 2 days before your arrival
    No-show fee equal to 90% of your first night's room rate

During trade fairs

Detailled information about our Cancellation conditions during trade fairs can be found here.

If you would like to cancel your reservation, please call us on +41 31 335 66 66 or send us an e-mail.

External Booking Channel

If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.

Offer for seniors


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