Cancellation policy

Please note our various cancellation conditions.

Single Reservations

If you have reserved by telephone or by e-mail, the following conditions apply:

Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night's room rate.

During trade fairs

During fairs and exhibitions we have a special cancellation policy. Please see therefore the cancellation conditions on your confirmation.

If you would like to cancel your reservation, please call us on +41 61 699 19 00 or send us an e-mail.

Website Bookings

Website bookings can only be cancelled through our booking engine.  In the section “Cancellation” enter your e-mail address as well as your booking number. Forthwith, you will receive our cancellation confirmation by email.

External Booking Channel

If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.

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Thank you gift for your direct booking


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