Cancellation Policy

Please note our various cancellation conditions.

Single Reservations

If you have reserved by telephone or by email, the following conditions apply:

Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night's room rate.

Group Reservations

  • More than 6 weeks before arrival date
    Free Cancellation
  • Between 6 and 4 weeks before arrival date
    No-show fee equal to 50% of your arrangement
  • Between 4 and 2 weeks before arrival date
    No-show fee equal to 65% of your arrangement
  • Between 2 and 1 week before arrival date
    No-show fee equal to 85% of your arrangement
  • Less than 1 week before arrival date
    No-show fee equal to 100% of your arrangement

If you would like to cancel your reservation, please call us on +41 56 203 15 15 or send us an e-mail.

Website Bookings

Website bookings can only be cancelled through our booking engine.  Enter your e-mail address as well as your booking number In the section “Cancellation”. Forthwith, you will receive our Cancellation confirmation by email.

External Booking Channel

If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.

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