Cancellation policy
Please note our various cancellation conditions.
Single Reservations
If you have reserved by telephone or by e-mail, the following conditions apply:
Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night’s room rate.
During trade fairs
During fairs and exhibitions we have a special cancellation policy. Please see therefore the cancellation conditions on your confirmation.
If you would like to cancel your reservation, please call us on +41 61 699 19 00 or send us an e-mail.
Website Bookings
Website bookings can only be cancelled through our booking engine. In the section “Cancellation” enter your e-mail address as well as your booking number. Forthwith, you will receive our cancellation confirmation by email.
External Booking Channel
If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.
Why booking directly pays off:
- Best price guarantee ✓
- Free Cancellation until 04.00 pm
on the day of arrival ✓ - No hidden fees ✓
- Secure connection ✓
How to find our hotel in Basel
Hotel Balade – welcome hotels
Klingental 8
CH-4058 Basel
Contact our Hotel Balade Team in Basel!
For any questions about our hotel or our special offers, please write to us – we look forward to hearing from you!
