welcome hotels – Information & measures regarding the current situation
Information about the health and safety measures to protect our guests and staff from contracting COVID-19
Dear esteemed guests,
Despite the orders and tougher measures imposed by the Swiss Federal Council to contain the coronavirus pandemic, some of welcome hotels’ establishments continue to remain open with slight restrictions.
The spread of the coronavirus is affecting human coexistence around the world and posing great economic and organizational challenges for us all. Your health and that of our staff is our paramount concern. We are strictly adhering to the guidelines and behavioral rules of the Swiss Federal Office of Public Health and request that you also follow them during your visit. Our teams are being continually informed of the latest directives and are receiving constant training on the exceptional situation and on how to treat our guests accordingly. We are constantly monitoring the current situation and are continuously making adjustments as required.
How to protect yourself and our staff during your stay in our hotel or restaurant:
- Maintain a distance of at least 2 meters to our staff and any other guests with whom you aren’t sharing your hotel room or who do not belong to your household. Recommended: Wear a face mask if distance to others cannot be guaranteed.
- Wash your hands thoroughly as often as possible.
- Abstain from shaking hands even if it is difficult.
- Sneeze or cough into a tissue or the crook of your arm.
- In the event of symptoms of infection such as a fever, sore throat and/or cough, stay at home and do not travel. Should symptoms arise during your stay, inform our reception staff promptly.
- Avoid annoying queues at reception and make use of our digital service using your smartphone before and during your stay at the hotel. The respective information on activating and utilizing the digital service was provided to you in the booking confirmation and the welcome email.
- Online check-in
- Self check-in
- Mobile key
- Online check-out
- We appreciate cashless or contactless payments on site. In order to avoid queuing to check out, your hotel bill can also be settled the evening before you depart.
- Use the elevator alone or only with the person with whom you are sharing a hotel room at the same time.
How we are protecting our guests and staff in our hotel or restaurant in order to minimize the risk of infection:
- The safety and hygiene measures recommended by the Swiss Federal Office of Public Health are being followed and publicized in all parts of the establishment.
- Staff are being continually and transparently trained in the current health and safety measures and are implementing them.
- Persons at risk are receiving appropriate protection during their hotel stay.
- All guests are being asked at reception or the entrance, orally or in writing, to abstain from a visit if they have symptoms which suggest a respiratory illness.
- All guests are having their attention drawn to the hygiene and protective measures and, in the event of noncompliance, the hotel is entitled to enforce the house rules.
- Disinfectants and soap are available in all areas of the hotel and restaurant to enable you to wash your hands thoroughly.
- Protective masks can be requested at reception if required.
- Markings on the ground and plexiglass screens help maintain the minimum distance of 2 meters.
- The appropriate and regular cleaning with professional cleaning agents of surfaces, objects and areas after their use, such as:
- Tables and chairs in the lobby, hotel bar and on the terrace
- Door handles, elevator buttons and stair railings
- Key cards for opening the hotel room
- Coffee machines and kitchen appliances
- Food and drinks menus
- Fitness and wellness area
- Public toilets
- The hotel’s fitness area may only be used by 2 persons at the same time.
- Seats in the lobby, restaurant or in the seminar rooms ensure the statutory distance of 2 meters is maintained.
- No standing spaces are available at the hotel bar or in the restaurant.
- Max. 4 persons may sit at a table in the restaurant. This does not apply to parents with children. Guests must maintain the minimum distance of 2 meters when waiting. Due to the high level of safety measures imposed by the Swiss Federal Office of Public Health, services and opening hours may vary at short notice.
- In the event of visiting the restaurant, we are obliged to record the personal details of every guest and to store these details for 14 days. At the conclusion of this period, they will be deleted and not used for any other purposes.
- The prescribed distance must be maintained between service staff and guests as best as possible.
- Until further notice, breakfast will be served directly at the table and not as a buffet.
- The housekeeping team is professionally cleaning the hotel rooms and public areas with the respective cleaning agents, is wearing gloves and face masks and disinfecting the equipment for their work after use.
- While cleaning rooms, no items belonging to guests will be touched and the light switches, door handles, remote controls, telephone, glasses and kettle will be disinfected. If a guest is present in the room, no cleaning will be conducted.
- Our suppliers and partners are obliged to observe the behavioral rules stipulated by the Swiss Federal Office of Public Health and to implement these rules during goods deliveries.
Useful information:
- The following hotels are open:
- The shuttle bus to and from Zurich Airport has been stopped until further notice as a result of the safety measures. You can reach our hotels in Kloten by taxi in around 10 minutes.
- The following restaurants are open:
- The following hotels remain closed for the time being:
We would like to sincerely thank all of our loyal guests! If we may express one wish, then it is this: Support welcome hotels on the difficult journey back to normality and reschedule your bookings, rather than canceling them!
A great deal of gratitude is also due to our staff for their motivated and dependable attitude! We are convinced that the crisis also represents an opportunity and that we will come back stronger.
If you have any questions, requests and suggestions, we will be happy to assist. We thank you for your trust and look forward to seeing you again soon!
Until then, stay healthy and take care.
Warmest regards,
Marcel Wohlgemuth
CEO welcome hotels
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welcome Management AG
welcome hotels · Holbergstrasse 1 · 8302 Kloten· Switzerland
www.welcomehotels.ch · welcome@welcomehotels.ch
