Cancellation Policy

Please note our various cancellation conditions.

Single Reservations

If you have reserved by telephone, through our website or by e-mail, the following conditions apply:

Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs. After 04:00 pm we charge a no-show fee equal to 80% of your first night's room rate (not including special offers).

Group Reservations

  • More than two months before the date of your arrival
    Free Cancellation
  • Until 30 days before the date of your arrival
    No-show fee equal to 50% of your first night's room rate
  • Less than 30 days before the date of your arrival
    No-show fee equal to 100% of your first night's room rate


If you would like to cancel your reservation, please call us on +41 44 804 44 55 or send us an e-mail flyaway@welcomehotels.ch.

External Booking Channel

If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.

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