If you have reserved by telephone, through our website or by e-mail, the following conditions apply:
Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night’s room rate.
During trade fairs the following cancellation conditions applies:
To 8 weeks before arrival: free of charge
To 6 weeks before arrival: 50% of the of your first night’s room rate
less then 6 weeks before arrival: 100% of your first night’s room rate
If the arrival will not take place, the costs will be charged to 100%. Without a message or an arrival until 12:00 pm on the following day the rooms are free disposable and you will not have any claim on the reservation.
Please note that other conditions apply during Basel World and Art Basel. Further information can be found on the booking confirmation.
Please note our detailed information about our cancellation policy for groups.
If you would like to cancel your reservation, please call us on +41 61 638 34 34 or send us an e-mail.
External Booking Channel
If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.