Hotel Stücki – Health and safety measures
Due to the Coronavirus crisis and its far-reaching consequences, Hotel Stücki will remain temporarily closed until and including Sundday, June 7th, 2020.
Our employees deserve special thanks for their motivated and confident attitude! We are convinced that the crisis also represents an opportunity and that we will come back stronger.
We will be welcoming you starting Monday, June 8th, 2020. Today we would like to extend our thanks to all of our loyal guests for their next bookings and look forward to seeing you again soon.
Beat Gerber and the Hotel Stücki Team
What happens now with a completed room reservation?
Affected guests who have booked with us for the coming days will be contacted by us and informed about all questions regarding cancellation and rebooking. Please be patient at this point – our employees work at full speed and strive to find the right solution for each guest.
If you have any questions about an existing reservation or postponing your stay, our team at the Hotel Stücki will be happy to help you from 08:00 am until 05:00 pm at tel. +41 61 638 34 34.
Information about the health and safety measures to protect our guests and staff from contracting COVID-19
The spread of the coronavirus is affecting human coexistence around the world and posing great economic and organizational challenges for us all. Your health and that of our staff is our paramount concern. We are strictly adhering to the guidelines and behavioral rules of the Swiss Federal Office of Public Health and request that you also follow them during your visit. Our teams are being continually informed of the latest directives and are receiving constant training on the exceptional situation and on how to treat our guests accordingly. We are constantly monitoring the current situation and are continuously making adjustments as required.
How to protect yourself and our staff during your stay in our hotel:
- Maintain a distance of at least 2 meters to our staff and any other guests with whom you aren’t sharing your hotel room or who do not belong to your household. Recommended: Wear a face mask if distance to others cannot be guaranteed.
- Wash your hands thoroughly as often as possible.
- Abstain from shaking hands even if it is difficult.
- Sneeze or cough into a tissue or the crook of your arm.
- In the event of symptoms of infection such as a fever, sore throat and/or cough, stay at home and do not travel. Should symptoms arise during your stay, inform our reception staff promptly.
- Avoid annoying queues at reception and make use of our digital service using your smartphone before and during your stay at the hotel. The respective information on activating and utilizing the digital service was provided to you in the booking confirmation and the welcome email.
- Online check-in
- Self check-in
- Mobile key
- Online check-out
- We appreciate cashless or contactless payments on site. In order to avoid queuing to check out, your hotel bill can also be settled the evening before you depart.
- Use the elevator alone or only with the person with whom you are sharing a hotel room at the same time.
How we are protecting our guests and staff in our hotel in order to minimize the risk of infection:
- The safety and hygiene measures recommended by the Swiss Federal Office of Public Health are being followed and publicized in all parts of the establishment.
- Staff are being continually and transparently trained in the current health and safety measures and are implementing them.
- Persons at risk are receiving appropriate protection during their hotel stay.
- All guests are being asked at reception or the entrance, orally or in writing, to abstain from a visit if they have symptoms which suggest a respiratory illness.
- All guests are having their attention drawn to the hygiene and protective measures and, in the event of noncompliance, the hotel is entitled to enforce the house rules.
- Disinfectants and soap are available in all areas of the hotel to enable you to wash your hands thoroughly.
- Protective masks can be requested at reception if required.
- Markings on the ground and plexiglass screens help maintain the minimum distance of 2 meters.
- The appropriate and regular cleaning with professional cleaning agents of surfaces, objects and areas after their use, such as:
- Tables and chairs in the lobby, hotel bar and on the terrace
- Door handles, elevator buttons and stair railings
- Key cards for opening the hotel room
- Coffee machines and kitchen appliances
- Food and drinks menus
- Public toilets
- Seats in the lobby or in the seminar rooms ensure the statutory distance of 2 meters is maintained.
- No standing spaces are available at the hotel bar.
- The prescribed distance must be maintained between service staff and guests as best as possible.
- Until further notice, breakfast will be served directly at the table and not as a buffet.
- The housekeeping team is professionally cleaning the hotel rooms and public areas with the respective cleaning agents, is wearing gloves and face masks and disinfecting the equipment for their work after use.
- While cleaning rooms, no items belonging to guests will be touched and the light switches, door handles, remote controls, telephone, glasses and kettle will be disinfected. If a guest is present in the room, no cleaning will be conducted.
- Our suppliers and partners are obliged to observe the behavioral rules stipulated by the Swiss Federal Office of Public Health and to implement these rules during goods deliveries.
How to find our hotel in Basel
Hotel Stücki – welcome hotels
Badenstrasse 1
CH-4057 Basel
Contact our Hotel Stücki Team in Basel!
For any questions about our hotel, our special offers, or conference and banqueting facilities, please write to us – we look forward to hearing from you!
