If you have reserved by telephone, through our website or by e-mail, the following conditions apply:
Individual bookings can be cancelled on the day of arrival until 04:00 pm without any costs (not including special offers). After 04:00 pm we charge a no-show fee equal to 80% of your first night’s room rate.
- More than two months before the date your arrival
- Free Cancellation
- Until 30 days before the date of your arrival
- No-show fee equal to 50% of your first night’s room rate
- Less than 30 days before the date of your arrival
- No-show fee equal to 100% of your first night’s room rate
If you would like to cancel your reservation, please call us on +41 44 804 75 75 or send us an e-mail.
External Booking Channel
If you booked using an external Booking Channel, you can only cancel your booking through the same service and subject to the conditions of that service.